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Bin Services
 

Find your bin collection day

Search your address using the Bin Collection Day Finder or call the Waste Hotline on 1800 079 390.

 

Report a missed collection or bin problem

If your bin has been missed, is damaged, lost, or stolen, you can contact us:

  • Online: lodge a service request via Log It / Fix It to report the issue anytime.
  • Phone: contact the Waste Hotline on 1800 079 390 for assistance.
 

Bin placement responsibilities

To ensure your bins are collected, follow these guidelines.

An infographic titled 'Bin placement responsibilities' showing proper placement of waste bins. Two bins, one with a red lid and one with a yellow lid, are placed 30 cm apart. Guidelines include: bins must be 1 meter from trees, cars, and poles; 3 meters from electricity wires; lids must be closed with no overflow; bins should be uncontaminated, under 70 kg, and correctly spaced. A car, tree, and power pole are depicted nearby for context, with arrows and icons indicating the required clearances.

Present bins on time

  • Place your bins on the kerbside no earlier than the night before the collection day.
  • ​Return your bins to your property as soon as possible after collection.

Give bins enough space

  • Bin lid opening must face the street.
  • Keep bins at least: 1 metre away from parked cars, poles or trees. 3 metres clear from overhead lines or wires. 30 centimetres apart from the next bin.

Correct bin contents 

  • Keep bin lid(s) closed.
  • Bins must not contain incorrect items (contamination).
  • Two wheeled bins must weigh under 70kg.

Use allocated bins

Old bins (green bodied bins or bins provided prior to March 2025), foreign and unauthorised (unpaid) bins not allocated to your property will not be collected.  Please contact the Waste Hotline on 1800 079 390 for removal of old bins (if practical, leave your bin empty and upside down).

Note: By not adhering to these requirements, you risk non-collection.
 

Bins allocated to your propertyAn illustration of a waste management worker in a high-visibility uniform standing next to three wheelie bins of different sizes and lid colors: red, yellow, and green, indicating different waste types. The background is light blue with a white and grey ground.

The standard bins for a rateable single-unit dwelling are: 

  • 1 x 120L general waste bin (collected weekly),

  • 1 x 240L recycle bin (collected fortnightly).

  • 1 x 240L garden organics bin (collected fortnightly, alternating with recycling).

Check your property's bin allocation

Visit the online Waste Portal or call the Waste Hotline on 1800 079 390

If you live in a multi-unit dwelling with shared bins, please contact your property manager or visit the Strata Managers and Unit Development page.

Disclaimer: The Waste Portal provides an indicative allocation of bins to properties. While every effort has been made to ensure accuracy, Georges River Council cannot guarantee the portal is free from errors or omissions between updates. For the most accurate information, property owners should inspect their on-site bins and verify the details against the waste charges listed on their rates notice.
 

Changing your bin allocation 

To request new, additional or larger bins or to cancel bin services, complete the application form below: 

Waste Services Application Form

Important: 
  • Only the property owner or a managing agent on behalf of the owner can submit this form (Fees and Charges apply). Tenants must request waste services through their managing agent. 

  • For new multi-unit developments, visit the Strata Managers and Unit Development page. For commercial properties, go to the Commercial Waste Services page for more details.​
 

Frequently Asked Questions

Waste fees and charges
  • What are the Fees and Charges for Domestic Waste Services?

    Council’s Fees and Charges are adopted each financial year by Council. The fees and charges for 2025/2026 relating to waste services are highlighted as follows:

    Domestic waste management service

    Fees/charges

    Standard Waste Management Charge

    (1 x 120L general waste bin, 1 x 240L recycling bin + 1 x 240L garden organics bin)
    $600.00

    Additional Volume Domestic Waste Management Charge
    (1 x 240L general waste bin, 1 x 240L recycling bin + 1 x 240L garden organics bin)

    $779.00

    Extra general waste bin service (120L)

    $191.00

    Extra general waste bin service (240L)

    $382.00

    Change of service ( bins) Administration Fee

    $23.50

    Extra recycling bin service (240L)

    $135.00

    Extra garden organics bin service (240L)

    $180.00

    Availability charge (dwelling with private domestic waste contractor)

    $82.00

    Availability charge (dwelling with cancelled bin service)

    $82.00


    Fees and Charges are issued by Council (under the Local Government Act 1993) relevant to the waste management services requested or utilised at any given property.
  • What are the Domestic Waste Management Charges?

    All rateable residential properties in the Local Government Area must pay a domestic waste management charge set by the Council under the Local Government Act 1993.
     
    The waste charge includes but is not limited to:

  • How do I cancel Domestic Waste Management Services?

    Property owners of rateable residential properties approved for development or demolition and issued a Notice of Commencement may discontinue Domestic Waste Management Services.

    How to Cancel Services

    • The property owner (or an authorised managing agent) must submit a cancellation request by completing the Waste Services Application Form using the button at the bottom of this section.

    • The owner must also advise when bins allocated to the property will be available for removal.

    Once processed and bins are removed:

    • The Domestic Waste Management Charges will be removed and Waste Availability Charge will be added to the rate account.

    Submit Waste Services Application Form 

    Retaining Services During Development

    Owners may choose to keep Domestic Waste Services during development. If so, the property must follow the same Council guidelines including:

    • Bins remain on private property unless presented for collection.

    • Bins should be placed on the kerbside no earlier than the night before collection day and returned promptly after collection.

    • Bins must contain correct materials only (no contamination).
       

    Re-Applying for Domestic Waste Management Services

    When the Occupation Certificate has been issued, the owner must:

    • Inform Council and re-apply for Domestic Waste Services by completing the Waste Services Application Form using the button at the bottom of this section.

    • Bins will be delivered within 1–3 business days after processing a completed and signed form (please allow up to 10 business days for processing).

    Submit Waste Services Application Form 

  • What do I do if I have an enquiry about my Fees and Charges for waste services?
    For all enquiries relating to your bin entitlements, and/or fees and charges for waste services, send an email to Council: mail@georgesriver.nsw.gov.au.

    Detailed information and answers are available on our Rates and Requests - Frequently Asked Questions page.
Bin presentation and collection
  • What time should my bins be collected?

    Waste collection services start from 6.00am in most of the Georges River Local Government Area and will be complete by 6.00pm.
     
    Some streets have earlier collections between 4.00am - 6.00am to ensure the safety of waste collection staff.
     
    Waste collection services are essential services and meet specific safety guidelines. Early starts prior to 6.00am may be to avoid:

    • Heavy traffic.

    • Pedestrians.

    • Construction activities.

    • School zones.

    Reverse beeping or an equivalent warning system is compulsory under Occupational Health and Safety Regulations.

  • Are bins collected on Public Holidays?
    Bins are still collected on Public Holidays.

    Waste collection vehicles may start their collections earlier due to limited trading hours at resource recovery facilities and disposal sites.
  • Bin collection delays in extreme weather events

    In instances of extreme weather such as high winds, very heavy rain or during a natural disaster, there may be delays in waste collection services. If it is safe to do so, please leave bins on the kerbside until they are collected.

    Please note that high winds may cause bins or waste to be blown. In these instances, ensure bin lids are closed and remove bins from the kerbside as soon as collection has occurred.

  • How do I ensure my bins are collected?
    • Place your bin(s) on the kerbside no earlier than the night before the collection day. Return your bin(s) to your property as soon as possible after collection.

    • The bin lid opening must face the street.

    • Ensure your bin(s) are at least:

      • 1 metre away from parked cars, poles or trees.

      • 3 metres clear from overhead lines or wires.

      • 30 centimetres apart from the next bin.

    • Keep bin lid(s) closed.

    • Bins must not contain incorrect items (contamination).

    • Two wheeled bins must weigh under 70kg.

    Note: By not adhering to these requirements, you risk non-collection.

    Bin placement to ensure collection

    An infographic titled 'Bin placement responsibilities' showing proper placement of waste bins. Two bins, one with a red lid and one with a yellow lid, are placed 30 cm apart. Guidelines include: bins must be 1 meter from trees, cars, and poles; 3 meters from electricity wires; lids must be closed with no overflow; bins should be uncontaminated, under 70 kg, and correctly spaced. A car, tree, and power pole are depicted nearby for context, with arrows and icons indicating the required clearances.

Bin contents 
  • What goes in my general waste bin?

    Brochure with Waste bins and FAQ icons on what goes in each binOnly the following items can be placed in your general waste bin: 

    • Soft plastics, plastic bags, cling wrap, plastic wrappers, bubble wrap.

    • Food scraps.

    • Polystyrene and foam.

    • Broken glass (wrapped in paper). 

    • Ceramics.

    • Nappies and sanitary products.

    • ​Pet waste.

    • Clothing or shoes if unable to donate or upcycle. 

    • ​Other small household items such as toys (no batteries), stationery, decorations, kitchenware etc.
       

    Still unsure?

  • What goes in my recycling bin?

    Only the following items can be placed in your recycling bin: Brochure with Waste bins and FAQ icons on what goes in each bin

    Paper and Cardboard

    • Paper (not shredded, not tissues and wipes) such as: envelopes, pamphlets, office paper, magazines, newspapers, wrapping paper (not foil, glitter or plastic-coated).

    • Cardboard (empty, no soft plastic film or coating) such as: cereal boxes (remove plastic bag), egg cartons, empty pizza boxes, cardboard packaging or boxes (flatten), toilet rolls (roll only). 

    Rigid Plastic Packaging

    • Rigid plastic bottles (empty) such as: soft drink, water, milk (leave lids on), shampoo, detergent and cleaning product bottles.

    • Rigid plastic containers (empty) such as: margarine, yoghurt, ice cream and food tubs, meat trays (not foam) and fruit punnets.

    Glass Bottles and Jars

    • Glass food and beverage bottles (empty) such as: oil, vinegar, wine, beer and soft drink (leave lids on).

    • Glass food jars (empty) such as: sauce, condiment, spreads, spice, pickle and jam jars.

    Aluminium and Steel Packaging

    • Steel packaging (empty) such as: food or drink tins and cans like tuna tins, vegetable cans, biscuit tins, milk formula tins. 

    • ​Aluminium and steel aerosol spray cans (empty) such as: spray cooking oil, deodorant spray, air freshener, bug and hair spray (no compressed gas canisters such as propane, butane or nitrous oxide).

    • ​Aluminium packaging (empty) such as: drink cans, foil trays and aluminium foil (scrunched into balls).

    Still unsure? Check out Recycle Mate to search through over 7000 plus item or our A-Z Recycling Guide.

  • What goes in my garden organics bin?

    Only the following items can be placed in the garden organics bin:Brochure with Waste bins and FAQ icons on what goes in each bin

    • Grass clippings.

    • Leaves and twigs.

    • Small branches (must not exceed 1m long and 15cm wide).

    • Flowers.

    • Weeds and cuttings.
       

    Tips for your garden organics:

    • Bins must not exceed 70kg to ensure collection. 

    • Open the lid occasionally or leave it slightly open (prop the lid with a small stick) to let moisture out. 

    • Consider drying out damp materials such as grass clippings before adding to bin. 

    • Placing a few sticks or small branches at the bottom can help stop grass clippings from sticking at the base. 

    • Split large amounts across two bin collections or consider mowing more frequently. 

    • Turn garden waste and food scraps into plant food through at-home composting

  • Where does my waste go?

    General Waste

    General waste contents are processed at Veolia Woodlawn Mechanical and Biological Treatment (MBT) facility. This facility separates organic material diverting as much material from landfill as possible.
     

    Recycling

    Commingled recycling is processed at VISY Smithfield Recycling Material Recovery Facility (MRF) where the items are sorted manually by workers and then machines.
     
    They are separated and compressed into bales of cardboard and paper, glass, rigid plastics, aluminium, and steel. This prepares them for further processing and re-manufacturing. Click the links below for a video to find out how VISY recycles these items or go on a Virtual Tour of a Material Recovery Facility

    Cardboard and paper and a blue background with text reading "Recycling Re-made"

    Glass Bottle and a blue background with text reading "Recycling Re-made"

    Plastic Bottle and a blue background with text reading "Recycling Re-made"

    Aluminium can and a blue background with text reading "Recycling Re-made"

    Cardboard and paper

    Glass bottles and jars

    Rigid plastic packaging

    Aluminium and steel packaging

     

    Garden Organics

    Garden organics are processed at the Cleanaway Lucas Heights Resource Recovery Park where the green waste is commercially composted.

  • Why have I received a tag on my bin?

    The green tags indicate that the bin contains the correct items.  "A yellow-lidded recycling bin with a green tag attached to the handle. The tag features a smiling face icon and the words 'Thank you,' followed by a message appreciating correct recycling practices. Greenery and part of a paved area are visible in the background.

    The red bin tags indicate that a few incorrect items were found in the recycling or garden organics bin. The tag will provide information on what incorrect item was found. The tags are for educational purposes only to help residents identify what items can and cannot be placed into each bin. 

    For more information on what is accepted into each bin see the What goes in my bin tabs above. If the item is not accepted in kerbside bins, see the A-Z Recycling Guide for other reuse, recycling or disposal options.

    A non-collection notice (sticker) may be applied, if a bin is not able to be collected due to the bin being: too heavy, overflowing or heavily contaminated with incorrect items. 

    Please ensure the bin meets council guidelines and call the Waste Hotline on 1800 079 390 to arrange collection of your bin once the issue is resolved. 

    If you would like to request further assistance regarding bin contamination and the bin tagging program, you can lodge a “Bin - contamination and inspection” request on Log It/Fix It.

 


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