The Strata Managers, Owners Corporation and Building Managers are responsible for maintaining waste and bin storage areas in a safe and hygienic manner. The following processes are essential minimum requirements:

• Rotate bins in the bin storage area regularly. Move empty bins closest to the entrance and take full bins to the rear of the storage area. This helps prevent overfilling. 

• Inspect bin storage areas regularly and pick up any waste spills.  

• Clean bins, especially lids and handles, at least once a month. 

• Sweep the bin storage areas at least weekly. 

• Group each bin type together. Red-lidded general waste bins should be closest to the bin storage area entrance to help reduce contamination.

• Maintain educational signage, ensuring it can be seen and read easily. 

• Manage and clean chutes and other waste management equipment (bin tug, bin lift etc.). 

• Manage access to bulky waste storage to prevent illegal dumping. 

• Provide bins in common areas of the development and remove any litter in and around the development.

Bins in communal areas of a development must encourage the separation of general waste, commingled recycling, and organics. The Building Manager, Strata Manager, and/or Owners Corporation are responsible for rotating bins as required. The bins must have lids and be secured to prevent wind or animals scattering the litter.

Bins may not be emptied if bin storage areas are unsafe for Council’s waste contractors to enter, or the Wheel Out Wheel Back service may be cancelled. The property will then be required to place all bins on the kerb for collection.

To ensure waste collection services are provided, Council requires the following: 

• Ensure bins do not weigh more than 70kg.

• Lids must be closed.

• Place bins on the kerbside in a single row. They must face the road and be spaced at least 30 centimetres apart.

• Do not put bins near trees, overhanging wires, parked cars or any other obstacles.

• Place bins on the kerbside no earlier than 12 hours before collection (unless otherwise specified by Council).

• Remove bins from kerbside within 12 hours of the collection and store them on private property (unless otherwise specified by Council).

Council is not responsible for collecting litter and excess waste that is: 

• Loose in the bin storage area.

• Loose on the nature strip (classified as illegal dumping).

• On the floor of storage areas.

• On the lids of bins, obstructing their collection.

Note: By not adhering to these presentation and collection requirements, you risk non-collection of the bin. 

All waste bins must be stored within the confines of private property at all times except the approved collection time. Placing waste or a waste storage container in a public place without approval is an offence (fines starting at $330). It may also result in waste service cancellation. 

To request a bin replacement or repair, contact the Waste Hotline on 1800 079 390. The Waste Hotline is open Monday to Friday, 8.30am - 5.00pm. You can also use Log it/Fix it to place a “Household bin - broken/damaged” or “Household bin - stolen” request.

Broken and stolen bins are replaced and repaired without charge. These services are usually completed within 1-5 business days.  

Council reviews the number of bins at all properties within the LGA. Council reserves the right to remove any authorised waste bins without notice, if the number of bins exceeds the limit of 120L of general waste and 120L of recycling per unit per week.

The standard bin allocation is based on a limit of 120L of general waste and 120L of recycling waste per unit per week. Council does not offer extra bins for multi-unit developments. 

To request a review of your bin allocation, please e-mail us at mail@georgesriver.nsw.gov.au. The subject line should include your property address and be marked for attention of the “Waste Development Officer”.

Only Strata Managers, Building Managers or a Body Corporate can request a review. Requests from residents or individual unit owners will not be processed.

Council can provide a Wheel Out Wheel Back (WOWB) service to eligible multi-unit developments. This assists eligible multi-unit developments to present their bins for collection.

Council’s waste contractor moves the bins to the kerbside for collection and returns them afterward.

This service is provided without additional charge to the residents or Strata. It is only available if the property complies with certain requirements and passes a risk assessment.
If Council cannot provide a WOWB service, the Building/Strata Manager must engage a caretaker to take the bins to and from the kerbside. This must occur:

• No earlier than 12 hours before the collection.
• No later than 12 hours after the collection (unless otherwise specified by Council).

Early presentation or failure to remove bins may incur fines and cancellation of waste services.

To request a WOWB service assessment, please e-mail mail@georgesriver.nsw.gov.au. The subject line should include your property address and “Attention Waste Development Officer, WOWB service application”.

Only Strata Managers, Building Managers or a Body Corporate can request a WOWB service.

The safety of Council’s contractors is paramount. Before submitting a WOWB request, please ensure the property has:

• Adequate lighting in the bin storage area and on the paths to the kerbside.  Council recommends sensor lighting in the bin storage area and on the paths.
• Easy access. The bin storage area must be on the ground floor and within 15 meters of the waste collection point. The path must be level and an impervious surface.
• Gates that can be opened easily and safely from the outside if bin storage is locked. The doors must be unlocked by 9.00pm the night before collection. Otherwise, the contractor must be provided with a key, remote, pin code or swipe card to access the bin bay. Strata/Building Managers and Owners Corporations are responsible for providing access to the bin storage area. This includes providing replacement keys/remote/swipe cards if they are lost. If locks are replaced, Council must be informed and provided with a replacement.
• Bin and waste storage areas that are clean, safe and hygienic, and maintained as such. Bins must not weigh more than 70kg.

The WOWB service will only be provided from the approved bin storage area. A change of bin location will need a new risk assessment. If you do not adhere to these requirements, you risk non-collection of the bins and cancellation of your WOWB service.

Council may provide on-site collection services for certain developments. These properties must meet certain collection vehicle access requirements. They must allow a council-contracted waste collection vehicle to stand on-site and service bins and bulky waste.

Developments may be eligible if they have:

• Turntable access and operation to enable access by a collection vehicle with rear bin loading.

• Waste Loading Zone access and operation to enable access by a collection vehicle with rear bin loading.

On-site collection must cater for the following waste rear loader vehicle specifications. Note these are for vehicles larger than a standard 8.8-metre-long ‘medium rigid vehicle’ (MRV) from AS2890.2-2018.

• Length: 10.5 meters.

• Width: 2.5 meters.

• Travel height: 3.9 metres.

• Operational height for loading: 3.9 metres.

• Vehicle tare weight: 13.1 tonnes.

• Maximum payload: 10 tonnes.

• Loaded vehicle mass estimate: 23 tonnes.

• Turning circle: 25 meters.

• Appropriate surface grades.

To request an on-property waste collection service assessment, please e-mail mail@georgesriver.nsw.gov.au. The subject line should include your property address and “Attention Waste Development Officer, On-site waste collection”.

Strata management must sign a professional indemnity form for collections to proceed.

Council offers two Kerbside Clean-up services each calendar year for multi-unit developments.

Strata Managers, Building Managers or Body Corporates are responsible for:

• Managing Kerbside clean-up services on behalf of residents.

• Booking the service and advising residents of the date.

• Ensuring that acceptable items are presented for collection in an orderly manner at the correct time. Items must not obstruct roads, footpaths or driveways. 

Please ensure items are placed on the kerbside the night before the collection date. The service is for the booked property only.

Hazardous items will not be collected and are considered illegal dumping. Council reserves the right to reject items. 

Early presentation of waste will be classified as illegal dumping. It is unlawful to place items outside another person’s property.

Illegal Dumping and littering are offences under the Protection of the Environment Operations Act 1997 and may attract fines. Strata Managers, Building Managers or Body Corporates are responsible for removing unlawful material from Council land.

Book a Kerbside collection or call the Waste Hotline on 1800 079 390 or place an online request.

The standard bin allocation is 120L of general waste and 120L of recycling waste per unit per week. Council does not provide additional bins beyond these limits.

Strata Managers, Owners Corporations and Building Managers are responsible for disposing of excess waste. They must engage certified private waste collection contractors at cost to residents/Strata.

Consider these following options for excess waste disposal:

• All residents are able to attend the free E-Waste Drop-Off and Household Chemical Cleanout events.

Visit Planet Ark for more waste management and recycling options.

Often illegal dumping is found near multi-unit developments due to the high turnover of residents or the possibility for anonymity.  

Strata and Building Managers can help deter illegal dumping by: 

• Advising residents of upcoming kerbside clean up services, including acceptable and unacceptable items for collection.

• Correctly advising cleaners or gardeners of acceptable waste management practices.

• Engaging private waste contractors for the removal of excess waste.

• Adequately lighting common areas like paths, driveways and other shared areas.

• Ensuring a clean, tidy and well-presented property with clean bin bay areas.

• Installing CCTV cameras where possible, or working with Council to enable the installation of CCTV cameras. 

If you see illegal dumping or find dumped materials, please submit an online form to us using Log It/Fix It or by email to mail@georgesriver.nsw.gov.au.

Council provides the following education materials for free:

• Bin stickers.

• Waste and recycling signage for bin storage areas.

• Educational material on waste services. 

Strata Managers, Building Managers and Owners Corporations are responsible for:

• Installing and maintaining the signage.

• Requesting and distributing educational materials to all residents, especially new residents.

To request education materials, email mail@georgesriver.nsw.gov.au.

Commercial tenants cannot use residential waste facilities. They must arrange their own service.

Commercial services must separate waste into general waste, recycling and organics streams. Bulky waste should be removed immediately.

Council can provide commercial waste services.

To request commercial waste service please fill out the Multi-Unit Development Waste Services Application Form and email it to mail@georgesriver.nsw.gov.au. The subject line should include the property address and “Commercial waste services application”.

The Building Manager, Owners Corporation or Strata Manager must request waste services after the construction of a new development is completed using the form below.

The request must contain:

• The Development Approval Reference number 

• Have a full Occupation Certificate.

Bins can be delivered only after all documents are provided. The provision of services is subject to the risk assessment that may require an on-site meeting.

Please allow a minimum of four weeks for the processing of the application and delivery of bins.

Multi-Unit Development Waste Services Application Form.