• Once your booking is made you will receive a booking reference and the Terms and Conditions, please read these carefully.

• ​If you have not received a confirmation email or text within the hour, please check your junk mail and call the Waste Hotline on 1800 079 390 to confirm your booking reference. 

• You will receive a reminder email or text 3 days prior to your booking.

• Place accepted items out neatly on the kerbside the night before the collection date.

1. Place only accepted items and amounts in your Bulky Waste Collection.

• ​See the 'What can I place in my Bulky Waste Collection?' above for full list of accepted and unaccepted materials.

• Remove doors from fridges and heavy furniture for safety.

• Garden vegetation must not exceed 1 metre in length or 15 centimetres in diameter. Bundle and tie all garden vegetation with natural string or rope. 

• Materials must not exceed 3 cubic metres (3 metres x 1 metre x 1 metre) in size. Unless you use two (2) of your Bulky Waste Collection entitlements on a single ocassion for up to 6 cubic metres (6 metres x 1 metre x 1 metre). This uses both allocated Bulky Waste Collections (2 x 3 cubic metres) for any given year. 

• Mattresses must be indicated and scheduled as part of the booking. Maximum of 2 x mattresses or ensemble bases per booking of 3 cubic metres or 4 x mattresses or ensemble bases for a ​booking of 6 cubic metres. 

• Council reserves the right to reject materials for collection if they do not meet the above requirements. If you do not follow these requirements, you risk non-collection of items and/or the use of one or both of your allocated Bulky Waste Collections for any given year.

• Any excess or incorrect materials not collected are your responsibility and must be disposed of at your own cost.

• ​​Leaving any items on public land is considered Illegal Dumping, significant fines and enforcement action may apply.

​2. Cancellations and changes to your booking must be made at least 48 hours prior to your date.

• Remember to recheck your booking details and Terms and Conditions when you recieve your reminder notification. 

• If you require to change the size of your booking, number of mattresses to be collected or to cancel or change the date of the booking please call the Waste Hotline on 1800 079 390 or log into the online booking portal.

• Cancellations or changes in the booking date require at least 48 hours notice prior to the booking. If the necessary notice is not provided, your Bulky Waste Collection booking will be forfeited.

3. Place items on the kerbside the night before the booked Bulky Waste Collection date.

• ​​Items placed out earlier than permitted for a confirmed collection booking will be treated as Illegal Dumping, significant fines and enforcement action may apply.

• Non-presentation of bulky waste items (not placing items out) as required will still be counted as your allocated Bulky Waste Collection.  

​​​4. Place items neatly on the kerbside.

• ​​Avoid obstructing the footpath and driveways. Never place items on the road or gutters. 

• ​To assist with collections please indicate in the additional notes if your Bulky Waste Collection is not on the kerbside in front of your property e.g. side of property, at rear in laneway etc. 

• If you are unsure or would like to confirm the location of Bulky Waste Collection placement, call the Waste Hotline on 1800 079 390 to confirm.

• Place mattresses to the side of the Bulky Waste items on the kerbside as these will be collected at a different time on the collection day by a separate contractor for mattress recycling. Mattresses placed under other items will not be collected.

Each property is entitled to book up to two (2) x Bulky Waste Collections of 3 cubic metres (3 metres x 1 metre x 1 metre in size) per calendar year.

Each property can choose to make two (2) bookings of 3 cubic metres in a year or utilise both entitlements in the one (1) booking. This means, the service can be booked as either:

• 2 x 3 cubic metre collections to occur on two (2) separate occasions within the calendar year.
• 1 x 6 cubic metre collection to occur on one (1) occasion throughout the calendar year.

• Place only accepted items the night before collection, in neat piles on the kerbside, not spilling onto the road.

• If you are unsure or would like to confirm details of your Bulky Waste Collection, call the Waste Hotline on 1800 079 390 to confirm.

• Place mattresses to the side of the Bulky Waste items, these are collected by a separate recycling contractor on the collection day.

• Materials must not exceed 3 cubic metres (3 metres x 1 metre x 1 metre) in size. Unless you use two (2) of your Bulky Waste Collection entitlements on a single ocassion for up to 6 cubic metres (6 metres x 1 metre x 1 metre). This uses both allocated Bulky Waste Collections (2 x 3 cubic metres) for any given year.

To cancel or change your booking, you can contact the Waste Hotline on 1800 079 390 or for 2025 bookings cancel on the new online platform.

You need to cancel or change at least 48 hours prior to the booking date. If the necessary notice is not provided, your Bulky Waste Collection booking will be forfeited.

One change of date or cancellation of the original booking is permitted. If items are not placed out after this second booking date the booking will be forfeited.

Yes, please book at least 2 weeks in advance of your requested collection date. Wait times are generally 1-2 weeks between late April to October. 

Please Note: During peak periods, wait times can be up to 8 weeks.

You can plan ahead and pre-schedule a Bulky Waste Collection up to 10 weeks in advance of your desired date.

Book a collection well in advance of your moving date. Wait times can exceed 8 weeks during peak periods.

If you are unable to get a booking in time or have no Bulky Waste Collections available. See the ‘I have no or used my Bulky Waste Collections. What can I do?’ section.

Alternatively, take the items with you and investigate booking a collection at your new home or ask your property manager for further advice.

Each eligible property is entitled to 2 x 3 cubic metre collections per year.

If both collections have been used for the year, you will need to arrange for the recycling or collection of your items. Some options you can consider are as follows.

• Check out Council's Reuse, Repair and Recycle and A-Z Recycling Guide webpage.

• Search for waste and recycling facilities using the Recycling Near You database or the Recycle Mate app.

• ​Contact the Bower Reuse & Repair Centre or use their Reuse Database which provides details of organisations that may be able to accept your items for recycling, reuse or repair.

• Ask your local op shop and charities if they can accept your items for resale.

• Responsibly engage with a reputable private waste removalist or skip bin service which includes receipts and disposal dockets.

A non-compliance letter will be issued if items are placed on the kerbside that are not accepted or fail to meet the Terms and Conditions. Please review the letter and follow instructions, contact the Waste Hotline on 1800 079 390 for further assistance.

Unaccepted and excess items
This includes untied garden waste, heavy items or excess waste above the booked amount. These items are noted on the non-compliance letter and must be removed from the kerbside immediately, within 48 hours of the notice. 

Leaving any items on public land without permission is considered Illegal Dumping, significant fines and enforcement action may apply under the Protection of the Environment Operations Act 1997.

Early presentation of materials on the kerbside
Placing items out too early or without a booking is Illegal Dumping, and can:

• Attract additional dumping including hazardous materials.

• Impact the cleanliness of our streets and health of our environment.

• Increase disposal costs to Council and ratepayers.

• Places constraints and increase risk for operational staff.

If items have been identified as out too early, Council will request removal of items from public land. Items presented earlier than permitted for a confirmed collection booking will be treated and investigated as Illegal Dumping.

Residents or booking agents that fail to remove items may have remaining Bulky Waste Collections allocations removed and significant fines or enforcement action may be applied under the Protection of the Environment Operations Act 1997.

Council sought community feedback regarding Bulky Waste Collection services in 2020. The community expressed a desire for an on-call booked Bulky Waste Collection to be the predominant service as opposed to the pre-scheduled collection (as was offered by the former Kogarah Council).
 
An online booking system is an improvement to the Bulky Waste Collection service, enabling residents to book a collection service on a date and time that suits them. This is a convenient improvement to services, compared with the pre-scheduled clean up that occurs in the former Kogarah Local Government Area, whereby Council nominated the dates of collection.

• If you live at a property that is rated as a commercial or business property, you are not entitled to the Bulky Waste Collection. This service is provided for domestic properties only.

• If you are in a non-rateable property and have commercial waste service you are not entitled to a Bulky Waste Collection. This is provided for domestic waste services only.

• If you are renting a property that is rated as a commercial or business or a non-rateable property, speak to your real estate agent or property manager for options to best manage your waste.

• ​If you are the owner and would like to know more about rating categories review the Land Valuations and Rating Categories page.

To notify of a missed mattress or Bulky Waste Collection please contact the Waste Hotline on 1800 079 390.

Please note:

• Booked mattresses are collected by a separate recycling contractor, at a different time on the collection day. Mattresses placed under other items will not be collected.

• Bulky waste items should be placed on the kerbside the night before. Non-presentation of waste will still be counted as your allocated Bulky Waste Collection. 

• Any materials not collected due failure to follow the Terms and Conditions are your responsibility. You must reschedule for another Bulky Waste Collection (if there is a remaining allocation available). Or dispose of materials at your own cost.