Find information relating to the New Waste Collection Services and upcoming changes.
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Bin collection days are changing from Sunday 2 March 2025
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No changes will occur before Sunday 2 March 2025.
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Commencing from Sunday 2 March 2025, bin collection days will expand in the Local Government Area from 3 to 5 days per week .
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All residents with Council bin services will receive a letter and/or bin sticker between January and February 2025 confirming their new bin collection dates, even if there is no change.
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Strata and property managers will be contacted regarding new bin collection days in multi-unit dwellings.
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Frequently Asked Questions
Bin Collection Day Changes
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When will my bin day change?
Your bin collection day may change from Sunday 2 March 2025.
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Why have my bin collection days changed?
We’re making updates to bin collection days from Sunday 2 March 2025 as part of the improved waste services. The majority of households in the Georges River area will be impacted with some form of change.
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Collection days are expanding: Bin collections will take place over five days instead of three within the Local Government Area.
Council currently undertakes collections at residential and commercial properties on either Tuesday’s, Wednesday’s or Friday’s. Commencing Sunday 2 March 2025, Council will have waste collection vehicles collecting bins on 5 days a week – Monday through to Friday.
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Schedules will change: Your collection day may change to fit the improved systems.
We’re standardising bin collections across the former Hurstville and Kogarah council areas to make better use of resources including a fleet of new collection vehicles.
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Why this is happening: These changes will improve waste collection, making it more efficient and reliable for everyone in the community. This includes a commitment to reducing wait times for missed bin collection services to 1-2 days of notification.
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We’ll keep you informed: You’ll receive a letter and a reminder sticker with your new collection day. Additional reminders will be shared via social media and other channels. Strata and property managers will also receive multiple notifications and resources to support this transition period.
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How do I find out if my bin collection day has changed?
You can check your current and new bin collection days by searching your address on the Bin Day Finders found in the link below.
My Bin Collection Days
Alternatively, you can await for the letter confirming your new bin day which is being delivered throughout January to February 2025 in the Georges River area.
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I have not received or misplaced my bin day change letter.
Council will be delivering letters for properties with individual bin services throughout the Georges River area in January and February 2025.
If you have not received or misplaced you bin day change letter you can check your current bin collection new bin collection days any time by searching your address on the Bin Day Finders in the link below.
My Bin Collection Days
For multi-unit dwellings with shared bin services you can check the link above or refer to your Strata or property manager.
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What bins do I place out for the bin day change?
Before Sunday 2 March.
First week of new bin days, from Sunday 2 March - Sunday 9 March.
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All three bins: general waste (red-lid), recycling (yellow-lid) and garden organics (green-lid) should be placed out the night before your new bin collection day.
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This is a one-off additional service collecting all three bins in the same week, to support the alignment of new collection zones.
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Please note: Bins may be collected on different days during the first week due to the additional nature of the one-off service. Please leave bins out on the kerbside until emptied.
After Sunday 9 March.
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New bin collection days will continue and bins will be collected on a regular schedule.
You can review your bin collection days any time using the link below.
My Bin Collection Days
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If you are unsure of which bins to place out, you can also place all three bins the night before your collection and only the bins scheduled for that week will be collected.
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I have received a wrong day tag on my bin. What do I do?
During the weeks following the bin day change, council officers will be conducting additional checks to ensure residents are adjusting to their bin collection day change.
Council officers may leave reminder tags to notify residents that they have either presented their bin on the wrong day of the week or placed the wrong coloured bin out that is not scheduled for collection, for that week.
My Bin Collection Days
Please note: if a property fails to comply with bin placement guidelines on an ongoing, frequent or repeated basis, bins may not be emptied.
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My bin collection day has changed, and my bin wasn't emptied.
Collections can occur anytime between 6.00am and 6.00pm. Please leave your bins on the kerbside during this period.
If your bin has still not be collected after this period, you can log a missed collection service through the link below.
Need help? Log your service requests online using Log It / Fix It or call the Waste Hotline on 1800 079 390.
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Note: Sunday 2 March to Sunday 9 March - First week of new bin collection days.
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A one-off additional service, collecting all three bins: general waste (red-lid), recycling (yellow-lid) and garden organics (green-lid) in the same week will be occurring.
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Bins may be collected on different days during the week due to the additional nature of the one-off service. Please leave bins out on the kerbside until emptied during this adjustment period. General waste bins will be prioritised.
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If you noted that multiple garden organics or recycling bins (i.e. the street) has yet to be collected please refrain from logging a missed service until 72 hours after your new bin collection day, as vehicles are scheduled to return for the additional service.
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If you noted general waste bin(s) have been missed you can log your missed service request as usual using Log It / Fix It.
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If you noted that only your individual bin(s) have been missed and the rest of street has been collected as scheduled. Please check and confirm your bin collection day on the My Bin Collection Days page before placing a request on Log It / Fix It.
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Waste Service Changes - General Enquiries
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Why is the waste service changing?
A new waste collection service is being implemented during 2024/25. This is the first update since 2007 (for the former Kogarah council area) and 2009 (for the former Hurstville council area).
This new contract represents a proactive step towards enhancing the efficiency and effectiveness of waste management operations, reflecting the Council's commitment to meeting the evolving needs of its residents while finding the best possible solutions for waste management within the community.
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Who is going to be affected waste service changes?
The improved waste collection services affects everyone in Georges River community in some way, even if you are not on a Council bin service.
Bin collection day and service changes will specifically impact all rateable residential, non-rateable or commercial properties with Council waste service charges.
Council's waste services includes but is not limited to:
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What is a waste service charge?
All rateable residential properties in the Local Government Area must pay a domestic waste management charge set by the Council under the Local Government Act 1993. For more information see our Bin Services page.
The waste charge includes but is not limited to:
Commercial properties are not automatically provided Council bin services. Bin services are paid for through a commercial rates account with Georges River Council. See the Commercial Waste Services page for more details.
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Why have the waste fees and charges increased ?
The new waste contract is delivering services during the 2024/25 financial year. It will be at an increased cost to Council, but a better community service is expected as a result. There are a number of benefits as follows:
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Bin collection days expanded from three days per week to five days per week.
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Bin collections have been standardised across the former Kogarah and Hurstville council areas.
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Illegally dumped waste will be collected within 4 hours and 2 days of notification.
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In summer, public litter bins will be emptied more frequently when parks are busier.
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New collection trucks with advanced safety features will reduce missed bin collections.
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Missed bin collections will now be fixed within 1-2 days, instead of up to 7 days as before.
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Who is the waste service provider for Georges River Council?
Georges River Council’s waste collection services include:
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Bin emptying.
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Bin repairs, replacements and deliveries.
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Bulky waste collections.
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Illegal dumping collections.
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Public litter bin services.
These are delivered by Veolia on behalf of Council.
You can log your service requests online using Log It / Fix It or call the Waste Hotline on 1800 079 390.
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What are the waste service changes that I might notice?
Improved waste collection services will be implemented during 2024/2025.
There will be changes that will require residents direct action.
Below is a summary of changes ahead or that have already been implemented. More specific questions can be answers can be found in the other sections of the Frequently Asked Questions tabs updated within the page.
Bin Collection Day Changes
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Who
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All rateable residential and commercial properties throughout the Georges River Council area that are paying for a Council bin services as part of their waste charges.
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What
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Bin collection days expanded from three days per week to five days per week. Bin collection frequencies and services aligned for multi-unit dwellings across former Hurstville and Kogarah.
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When
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Starting 2 March 2025.
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Where
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Throughout Georges River Council Area.
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Why
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Improve and increase efficiency and service times.
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Bin Replacement Program
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Who
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All rateable residential and commercial properties throughout the Georges River Council area that are paying for a Council bin services as part of their waste charges.
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What
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The bin replacement program will remove all old mobile bins (red, yellow and green-lidded) and will be replaced with new ones.
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When
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Starting late March 2025 - July 2025.
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Where
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Throughout Georges River Council Area. Further communications to be delivered in the weeks prior to the delivery of new bins. New bins will also have instructions attached.
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Why
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Ensure standardised bin stock throughout the local government area - consistently sized, feature correct logo and signage.
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Bulky Waste Collection System Changes
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Who
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All rateable residential properties throughout the Georges River Council area eligible for bulky waste collection.
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What
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System upgrades to bulky waste booking portal, change in the bulky waste collection zones to five days.
Additional features progressively being added to booking portal including:
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SMS reminder prior to collection date.
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Cancellation feature for bulky waste collection on the online portal.
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Availability to book up to 10 week in advance for single-unit dwellings.
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Additional authentication features for bookings by strata or property managers of multi-unit dwellings.
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When
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Majority completed December 2024 - March 2025.
Minor improvements to be tested and reviewed.
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Where
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Throughout Georges River Council Area.
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Why
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Improve and increase efficiency of bulky waste collections and improve customer experience with new bulky waste booking portal features.
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Service Deliverables, Safety and Systems
Other changes implemented in 2024/2025:
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New collection trucks with advanced safety features will reduce missed bin collections.
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Illegally dumped waste will be collected within 4 hours and 2 days of notification.
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In summer, public litter bins will be emptied more frequently when parks are busier.
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Missed bin collections will now be fixed within 1-2 days, instead of up to 7 days as before.
Report a missed collection or a damaged, lost or stolen bin
The way you log waste service requests will remain the same. For all service requests including bin collection, bin repair and replacements.
Log your service requests online using Log It / Fix It or call the Waste Hotline on 1800 079 390.
Further enquiries
Can't find the answer to your question above or require further assistance, please contact us at mail@georgesriver.nsw.gov.au. Include the following subject line "Waste - Waste Service Changes enquiry".
Thank you for your feedback.