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Find the Right Request Type

Find the request type that best matches your issue.

Use the categories below to navigate to the relevant request types. If you cannot find an exact match, choose the option that most closely describes your issue.

Find the request type that best matches your issue from the table below.
 

Animals

Request Type

What is the purpose of this request?

Animals - Nuisance (On Private Property only) Report nuisance animals on private property.
Animals - Nuisance (On Public Property) Report nuisance animals on public land.
Dog Attack Report a dog attack or related incident.
Animals - Dog Unattended (Off-Leash & Stray Dogs) Report a stray, roaming or off-leash dog.
Animals - Deceased Animal (On Public Land) Report a deceased animal on public land for removal.
 

Roads, Parking & Traffic

Request Type

What is the purpose of this request?

Footpath Maintenance Report damage, hazards or maintenance concerns on a footpath.
Kerb & Gutter Maintenance Report damage or maintenance issues affecting kerbs and gutters.
Road Line Marking - Driveway Line Marking Request or report driveway line marking requirements.
Road Line Marking - New Road Marking Request new road line markings.
Road Line Marking - Refresh Existing Markings (Faded) Report faded road markings that require renewal.
Pot Hole or Similar Damage Report potholes or damage to the road surface.
New Signage Request new road or traffic signage.
Damaged/Missing Road Sign Report damaged, missing or unsafe road signs.
Street Lighting Report a faulty street light.
Parking Penalty Notice Photo Request or Video Request Request photos or video relating to a parking penalty notice.
Abandoned Vehicle Report an abandoned or unregistered vehicle.
Illegal Parking Report illegal parking.
 

Trees, Parks & Public Spaces

Request Type

What is the purpose of this request?

Park Lighting Report issues with lighting in parks or reserves.
Park Fencing Report damaged or unsafe fencing within parks.
Parks Mowing & Gardening Report mowing, gardening or park maintenance concerns.
Playground Equipment Maintenance Report damage or maintenance issues affecting playground equipment.
Public Spaces - Unauthorised Use Report unauthorised use of public land or Council property.
Public Spaces - Abandoned Article Report abandoned items left in public places.
Street Furniture Maintenance Report damage to benches, seats or other street furniture.
Weeds Public Land Report weeds on public land.
Priority Weeds Report priority weeds that may impact the environment.
Bushland Maintenance Report bushland maintenance concerns.
Nature Strip Maintenance Report overgrown or unsafe nature strips.
Fallen Tree or Branch Report a fallen tree or branch on Council land requiring attention.
New Tree Request the planting of a new public tree.
Tree Pruning Request pruning of a Council-managed tree.
Tree Removal Request removal of a Council-managed tree.
Tree Vandalism/Damage on Public Land Report damage, vandalism or poisoning of a public tree.
Hazardous/Dangerous Tree Report a tree that may present a safety risk.
Tree Vandalism/Damage on Private Land Report damage or unauthorised works affecting protected trees on private land.
 

Waste & Cleanliness

Request Type What is the purpose of this request?
Graffiti Removal Report graffiti on public assets or infrastructure.
Sweeping and Cleansing Request street sweeping or cleansing services.
Roadside Litter Report litter on roadsides or public areas.
Illegal Dumping Report illegally dumped waste, items or materials.
Dog Waste Bag Dispenser - Refill Request a refill of a dog waste bag dispenser.
Street/Park Litter Bin - Missing or Damaged Report a missing or damaged public litter bin.
Bin - Broken/Damaged Report a damaged waste, garden organics,  or recycling bin.
Printed Waste Calendar Request a printed waste collection calendar.
Waste - Unit Bins - Wheel Out Wheel Back Service Issues (WOWB) Report issues with the Wheel Out Wheel Back waste service.
Street/Park Litter Bin - Full or Overflowing Report a full or overflowing public litter bin.
Bin - Contamination and Inspections Report contamination or inspection concerns relating to a bin service.
Bin - Missed Collection or Partially Emptied Report a missed or partially completed bin collection.
Bin - Lost/Stolen Report a lost or stolen bin.
 

Stormwater & Flooding

Request Type

What is the purpose of this request?

Stormwater Drainage Enquiry Request advice or information about stormwater drainage.
Stormwater Flooding Report flooding caused by stormwater.
Stormwater Drainage Maintenance Report maintenance issues affecting Council stormwater assets.
Stormwater Drainage Between Private Neighbouring Properties Report drainage issues between neighbouring properties.
Driveway Line Marking Request or enquire about driveway line marking.
New Road Marking Request new road markings.
Refresh Existing Markings (Faded) Report faded road markings requiring renewal.
2D Model and Data Request Request flood model or flood-related data.
Stormwater Drainage Enquiry - Development Related Request development-related stormwater advice.
Stormwater Drainage Enquiry - Public Easement/Pipe Related Enquire about stormwater easements, pipes or related infrastructure.
Stormwater Flood Level Enquiry - Development Related Request flood level information for development purposes.
 

Property, Building & Development

Request Type

What is the purpose of this request?

Address Review Request a review or confirmation of a property address.
Non-Compliance with Development Consent Report concerns where approved development conditions are not being followed.
Building Without Consent Report building work that may have been undertaken without approval.
Swimming Pool & Spa (Private) - Fencing Report pool fencing concerns or request compliance information.
Fire Safety Report fire safety concerns relating to a property.
Unauthorised Use - Boarding House Report a suspected unauthorised boarding house.
Dilapidated Building Report a building that may be unsafe or deteriorated.
Building - Unauthorised Use Other Report the unauthorised use of a property or building.
 

Health & Environment

Request Type

What is the purpose of this request?

Food - Poisoning/Hygiene/Cleanliness of Premises Issue Report food safety, hygiene or cleanliness concerns at a food business.
Pollution - Air/Odour Report air pollution, smoke or odour concerns.
Pollution - Noise Report excessive or unreasonable noise.
Pollution - Water Report water pollution affecting waterways or stormwater systems.
Public Health - Asbestos (Private Property) Report damaged or unsafe asbestos on private property.
Public Health - Waste/Hoarding on Property Report waste accumulation or hoarding concerns on private property.
Swimming Pool and Spa (Private or Commercial) - Unhealthy, Green Report an unhealthy or poorly maintained swimming pool or spa.
Public Health - Sewer Issue Report sewer-related health concerns.
Public Health - Smoking Report smoking-related issues in regulated public areas.
Public Health - Skin Penetration and Beauty Salon Report concerns about hygiene or safety at a beauty, tattoo or skin penetration business.
Public Health - Overgrown Land Report overgrown land that may create health or safety concerns.
 

Other Requests

Request Type What is the purpose of this request?
Feedback Provide feedback about a Council service, facility or experience.
Your General Request Submit a request that does not fit within another category.
Change of Postal Address/Email Delivery for Rates Notice Update your rates notice delivery method and contact details.
Debtor Invoice Change Delivery Address Update the delivery address for debtor invoices.
 

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